Frequently Asked Questions

We have put together the answers to a number of questions that we frequently get asked here at Tisski. These cover Microsoft products, such as Microsoft Dynamics® CRM, Microsoft Dynamics® NAV, and Office 365, as well as SAP Business One.

What is Microsoft Dynamics CRM?

It is a fully integrated Customer Relationship Management system, designed to help your organisation attract, keep and develop customer relationships.


Does Microsoft Dynamics integrate with Outlook?

Yes, because Microsoft Dynamics CRM is a Microsoft product, it offers tight integration with Microsoft Office tools.


Will Microsoft Dynamics integrate with my accounts system?

Yes, Tisski are able to provide integration into most systems through either bespoke development or existing software.


Can I import existing customer data into Microsoft Dynamics?

Yes, Tisski offers data import as standard and will teach users to use this simple functionality as part of the implementation.


System requirements?

Microsoft Dynamics CRM & Microsoft Dynamics NAV can support a wide range of deployments, from small teams to enterprise-wide solutions, as such, recommended system requirements can vary based on a range of factors, including user count, usage profile and data volumes. Contact Tisski on 0247 7712050 and our team of CRM consultants will provide tailored advice on system requirements and deployment options based on your individual needs.


Can I sync my CRM contacts & calendar with my smartphone?

Yes and the Tisski team will show you how to do this this as part of your pre-go live training.


How customisable is Microsoft Dynamics?

Microsoft Dynamics CRM is highly customisable, it can be developed and customised to meet precise business needs allowing your business to grow and enhance customer interactions.


Does Microsoft Dynamics support multiple web browsers?

Microsoft Dynamics Web Client requires one of the following browsers:

  • Internet Explorer 6 with SP1
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9

Can I automate any business processes using Microsoft Dynamics?

Yes, many of your business processes can be automated, saving time and increasing efficiency.


Can I use Microsoft Dynamics to produce reports?

Yes, included are reports which provide you with useful business information, these can be used as templates for creating your own custom reports. Microsoft Dynamics uses SSRS for report writing, this allows users to run one report which pulls information from many different applications such as NAV (or another ERP system), SharePoint Services (or another portal/document management solution) and other databases solutions.


Is there document management functionality?

No, there is not a document management function. However, it is possible to link documents to contact records so that you can access them via CRM.


Can Microsoft Dynamics integrate with non Microsoft applications?

Yes, we can provide bespoke development to integrate CRM with your existing system.


Is Microsoft Dynamics an on-premise or hosted solution?

It can be either.


Is Microsoft Dynamics CRM available in the Cloud?

Yes, Microsoft Dynamics CRM online is hosted in the Cloud.


Will Microsoft Dynamics work on my iPad?

Microsoft Dynamics CRM 2011 UR9 will allow the application to run on an iPad as well as for the first time allow provide multi-browser support.


Are there 3rd Party Add-ons available for Microsoft Dynamics CRM?

Yes, there are a number of add ons available. Talk to a member of the Tisski team to discuss your requirements.


How long does it take to get Microsoft Dynamics CRM up and running?

Microsoft Dynamics CRM 2011 Online can in theory be up and running straight away. The answer to this question is, in short, very hard to define until your requirements have been discussed.


Can Microsoft Dynamics CRM handle multiple languages and currencies?

Yes.


Will Microsoft Dynamics CRM work offline?

Microsoft Dynamics CRM will work offline when using the CRM Offline client for Outlook. Data is stored on the laptop and automatically synchronised with CRM when an Internet connection is available.