BRITISH BUSINESS BANK HARNESSING CRM TO INCREASE SME FUNDING
Technology consultancy Tisski has completed the first phase of a contract with the British Business Bank, to help the government-owned institution use CRM to improve access to finance markets for smaller businesses across the UK more effectively. The project will create a Microsoft Dynamics 365 CRM system designed to drive efficiencies across the organisation’s origination, due diligence, transaction and portfolio management processes.
Phase one began in August 2017 and completed by the end of the year. It saw the delivery of core relationship and activity management systems, deal management processes and the migration of existing data.
Phase two, which will further enhance processes for deal management and include the implementation of SharePoint, is set to begin in May.
Headquartered in Sheffield, the British Business Bank was established in 2014 to increase the supply and diversity of finance for smaller businesses, as well as encouraging and enabling businesses to seek the finance best suited to their needs.
It works through over 100 partners, including banks, leasing companies, venture capital funds and web-based platforms. The Bank is wholly owned by the Department for Business, Energy and Industrial Strategy (BEIS), but independently managed.
The new CRM system configured by Tisski will help improve the management of relationships with the Bank’s existing and potential delivery partners, including supporting marketing and transaction activity.
David Miles, Senior Manager at British Business Bank, said: “This project will enable our employees to efficiently track and manage activity from marketing, right through the funding process and beyond. The new CRM system will streamline many aspects of our work. Ultimately, it will help more UK smaller businesses to get the funding and information about finance choices they need to grow, create jobs and boost the UK economy.”
Tisski is one of a handful of UK SMEs that is a tier-one Microsoft Cloud Solution Provider.
The contract with British Business Bank is the latest in a series of high profile wins for the CRM and ERP consultancy. It recently announced a £1million project with the Health & Safety Executive (HSE) to transform how the independent regulator provides online services around work-related health, safety and illness.
Anna Assassa, CEO at Tisski, said: “Our aim is to help organisations harness cloud technology to transform the way they operate. Microsoft Dynamics 365’s power and flexibility makes it highly configurable and well suited to optimising many key processes within the British Business Bank.
“We’re proud to be working on a project that will help so many SMEs to prosper. I’m sure it will deliver a strong return on investment, not just for British Business Bank, but also the wider economy.”
Established in 2011, Tisski has over 50 employees and works with a wide range of clients across the public, private and voluntary sectors including Scottish Enterprise, AXA PPP Healthcare, The Institute of Environmental Management and a number of Local Enterprise Partnerships.
The tech firm recently appointed former senior civil servant Darren Bassett as Head of Business Transformation to help deliver major implementations and change programmes within large organisations. Darren joined with over 10 years’ experience leading major IT projects within the UK education sector. Most recently, he was Deputy Director of IT Delivery in the Department for Education.