Introducing a CRM system to the British Business Bank


Headquartered in Sheffield, the British Business Bank was established in 2014 to increase the supply and diversity of finance for smaller businesses, as well as encouraging and enabling businesses to seek the finance best suited to their needs.

It works through over 100 partners, including banks, leasing companies, venture capital funds and web-based platforms. The Bank is wholly owned by the Department for Business, Energy and Industrial Strategy (BEIS), but independently managed.

Tisski were asked to help the government-owned institution use CRM to improve access to finance markets for smaller businesses across the UK.
British Business Bank required a Microsoft Dynamics 365 CRM system designed to drive efficiencies across the organisation’s origination, due diligence, transaction and portfolio management processes.


Phase one saw the delivery of core relationship and activity management systems, deal management processes and the migration of existing data.
Phase two further enhanced processes for deal management and included the implementation of SharePoint.

Key benefits

The new CRM system configured by Tisski will help improve the management of relationships with the Bank’s existing and potential delivery partners, including supporting marketing and transaction activity.


Interested in getting Tisski on board?

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Interested in getting Tisski on board?

Our knowledgeable team work with a wide variety of organisations to enhance their business processes using Microsoft technology.

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