Providing Ongoing Support to the Society for Endocrinology
The Society for Endocrinology is a UK-based not-for-profit membership organisation that supports the nationwide and global endocrine community in sharing ideas and advancing their discipline.
The Society supports scientists, clinicians and nurses who work with hormones and opens conversations with policymakers, journalists, patients and the public to encourage informed health decisions and demonstrate the value of endocrinology.
As a small organisation, the Society for Endocrinology found themselves short on the in-house expertise needed to make the most of their enterprise resource planning (ERP) system.
With the system playing such an integral part in their financial and management accounting and transactional processing, the Society decided it was time to bring a Microsoft partner on board to offer the support they needed. Having worked with Tisski on their initial Dynamics NAV implementation, they awarded the support contract to them and, since then, Tisski has upgraded the Society’s Dynamics NAV system to Dynamics 365 Business Central.
By partnering with Tisski – a Microsoft Solutions Partner (and former Gold Partner) – the Society for Endocrinology has the opportunity to receive technical support with their Business Central system via email and Microsoft Teams. Tisski’s team of experts are also on hand to help if the organisation experiences any unexpected or urgent issues with their technology.
“We’ve been with Tisski for six years now and they really help us get maximum benefit from our ERP system. Business Central still feels like a relatively new product to us and as it’s all online it’s constantly updating; Tisski really help us to stay on top of those updates and understand the impact they will have on us.” Garry Jones
Finance Systems Manager at the Society for Endocrinology
As well as offering a helping hand in overcoming any technical concerns with Business Central, Tisski’s Service Desk offers advice on how the Society for Endocrinology can improve the way they use the system.
“The Service Desk really is excellent, we have a regular point of contact with such an extensive knowledge and if we do come to her with something she doesn’t know, she will consult with others and come back to us. She makes some great suggestions, too. Having a ‘go-to’ member of the support team is very helpful and any concerns we have are always dealt with quickly and professionally.” Garry Jones
Finance Systems Manager at the Society for Endocrinology
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