Background:

Technology consultancy Tisski secured a six-figure tech support contract with the Department for Education (DfE).

The DfE has worked with Tisski for several years on a sub-contractor basis and developed a relationship thanks to the organisation’s expertise in delivering digital transformation in government departments.

The DfE required the development of Customer Relationship Management (CRM) systems for the Education and Skills Funding Agency (ESFA), and the Education Data Division (EDD), Independent Education and Boarding Team (IEBT) and Inter Company Adoption (ICA) business units.

Outcome:

Tisski provides full support for each of the department’s Microsoft Dynamics 365 systems and focus on delivering enhancements to communications and case work management processes.

The systems manage tens of thousands of interactions between DfE employees, government, education providers and members of the public per year in an efficient, effective and secure way.

Key benefits:

By optimising the Microsoft Dynamics 365 systems across four departments, the project enhanced the employee, external provider and service user experience and the productivity gains help the DfE deliver greater value for tax payers.
 

Anna Assassa, CEO at Tisski:

 
“It’s fantastic to have secured such a significant contract with the team at the DfE to ensure the systems which underpin over £60 billion of key government processes remain responsive and resilient.

“As part of the project we’ll be engaging with stakeholders for each of the four departments to ensure the systems are easy to adopt, provide fully optimised workflows and make the most of Microsoft Dynamics 365’s capabilities.

“It’s testament to our team’s focused and highly professional approach that the relationship has developed from subcontractor to lead provider and we look forward to continuing to deliver the highest level of service over the next two years.”
 

About Tisski

Tisski is one of the UK’s leading Microsoft Partners and Cloud Solutions Providers of award-winning Microsoft Dynamics CRM & ERP software.  

Established in 2011, Tisski now has over 60 employees and has implemented major projects for organisations in the public sector including the Health and Safety Executive (HSE) and Department for Education (DfE).

It provides a full range of professional services, from requirements gathering to bespoke development, training and ongoing project support.