Background:

Technology consultancy Tisski was awarded a contract worth over £1 million by the Health and Safety Executive (HSE) to transform how the regulator provides online services around work-related health, safety and illness.

The two-year project included the development of Customer Relationship Management (CRM) software that improves how accounts and resources are accessed and managed by users.

Based on the Microsoft Dynamics 365 platform, the system also provides self-service facilities, including online payments, as well as providing optimised experiences across desktop and mobile devices.

Outcome:

Phase one of the project saw the delivery of a new system for HSE’s ‘Ionising Radiation’ service, which is responsible for issuing certificates for premises across the GB to operate electromagnetic rays (such as X-rays and gamma rays) or particles (such as alpha and beta particles).

The second phase of the project saw Tisski establish a comprehensive, robust and scalable CRM system that enables customers to make applications, notify changes or log requests online across many more of the regulator’s key services.

Key benefits:

Tisski developed and implemented a new portal which includes functionality for registration, case management and online payment. The system generated new revenues of over £200,000 in its first four weeks of operation, as part of an overall cost recovery model including recouping the consultancy budget required to deliver phase one.
 

Helen Hayes, Head of Digital at HSE

 
“This project marks the start of a significant programme to develop the digital systems that will deliver significant efficiencies for the organisation over the coming years, benefit our service users and ultimately help keep people healthier and safe at work.

“We need a CRM solution that reduces complexity, increases productivity and is easy for our employees and customers to adopt reducing the burden of regulation on businesses.

“We chose to partner with Tisski due to their proven track record in the public sector of delivering Microsoft Dynamics 365 projects on time and to the highest standard and their ability to support our aim to become self-sufficient in managing the Dynamics system over a 2-year period.

“Their competitive pricing and commitment to service was a major consideration during the procurement stage and we’re delighted that the first four weeks alone delivered such a strong return on investment.”

 

Anna Assassa, CEO at Tisski:

 
“This project will dramatically change the way HSE and their service users interact. The Microsoft Dynamics 365 system will use automation and real-time access to improve service levels and deliver significant efficiencies for both users and the organisation.

“We’re working closely with HSE to ensure they extract maximum value from the system and that it’s configured in such a way that it can easily adapt to organisational and legislative changes over the long term.”

About Tisski

Tisski is one of the UK’s leading Microsoft Partners and Cloud Solutions Providers of award-winning Microsoft Dynamics CRM & ERP software.  

Established in 2011, Tisski now has over 60 employees and has implemented major projects for organisations in the public sector including the Health and Safety Executive (HSE) and Department for Education (DfE).

It provides a full range of professional services, from requirements gathering to bespoke development, training and ongoing project support.