Technology consultancy Tisski was awarded a contract worth over £1 million by the Health and Safety Executive (HSE) to transform how the regulator provides online services around work-related health, safety and illness.
The two-year project included the development of Customer Relationship Management (CRM) software that improves how accounts and resources are accessed and managed by users.
Based on the Microsoft Dynamics 365 platform, the system also provides self-service facilities, including online payments, as well as providing optimised experiences across desktop and mobile devices.
Phase one of the project saw the delivery of a new system for HSE’s ‘Ionising Radiation’ service, which is responsible for issuing certificates for premises across the GB to operate electromagnetic rays (such as X-rays and gamma rays) or particles (such as alpha and beta particles).
The second phase of the project saw Tisski establish a comprehensive, robust and scalable CRM system that enables customers to make applications, notify changes or log requests online across many more of the regulator’s key services.
Tisski developed and implemented a new portal which includes functionality for registration, case management and online payment. The system generated new revenues of over £200,000 in its first four weeks of operation, as part of an overall cost recovery model including recouping the consultancy budget required to deliver phase one.