Customer Insights
With Dynamics 365 Customer Insights, you can unleash the power of data to gain an in-depth view of your customers and personalise experiences to suit their wants and needs.
In today’s digital world, data is incredibly valuable to almost any business, with customer insights playing a more prominent role in organisational success as the years go by - and Microsoft Dynamics 365 Customer Insights is the ideal software to help you gain maximum value from the customer data available to you.
With information on your customers - both prospective and existing - ready and waiting, Customer Insights provides the opportunity to gather data from multiple sources, enabling you to get a single view of your customers by presenting information in an easy-to-understand format.
Harnessing the power of AI, this market-leading tech can then help you take action and tailor customer experiences based on the data gathered as it does the hard work for you, making recommendations and predictions based on everything it’s learnt about your consumers.
Key Benefits
Utilise AI to enrich your customer data and enhance the services you provide.
Use segmentation and customer profiles to automate the consumer experience.
Eliminate data silos by gathering data from multiple internal and external sources.
Create all-encompassing customer profiles
Generate customer profiles to provide key stakeholders with information that can aid successful sales by providing them with useful insights into a customer’s behaviour, informing their decision on the most appropriate action to take moving forward.
Use connectors to gather data
Using built-in connectors, Customer Insights will enable your analysts to collate data from a broad range of sources, providing you with a rounded view of your consumers. These connectors draw on information from databases and social media, as well as other Dynamics 365 applications.
Related Updates
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Discover what data can do for you
The Tisski team are on hand to help you wrap your head around Customer Insights and the benefits access to real-time data can bring your organisation.
