Dynamics 365 Customer Service has the power to build brand affinity and customer loyalty by helping you provide an experience tailored to meet your customers’ needs.
Granting customers access to a self-service portal, they’ll feel in control of their own journey; logging in, raising tickets, checking for updates and accessing information to help in the meantime will be quick and easy, and in turn will enable your team to focus on more pressing issues.
AI capabilities can help you better anticipate the needs of your customers by identifying trends, and with Customer Service’s flexibility, you can create tailored methods for identifying cases, tracking lifecycles or pinpointing reports to make life that bit easier.
Provide tailored services to improve your customer experience.
Enable your team to handle routine requests with ease.
Use intelligent insights and AI to proactively resolve problems.
With built-in functionality, Customer Service enables you to keep track of your service-level agreements (SLAs), ensuring that your customers receive the level of support you have committed to delivering.
Omnichannel for Customer Service allows your organisation to connect and communicate with your customers instantly via live chat, SMS or social media, with the ability to direct them to a suitable member of your team, dependent on the nature of their enquiry.
Take a look at our Dynamics 365 Customer Service demo and discover the numerous capabilities and wealth of benefits it can bring your organisation.