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Microsoft Dynamics 365 Customer Engagement

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Microsoft Azure
Services

Services

Our range of services ensure that you maximise on your investment in Microsoft tech as we support your full end-to-end journey.
Services Overview

Services Overview

Business Transformation & Change
Receive guidance from our expert team as they work to support your organisation through a period of significant change.

Cloud Migration
Replace on-premise software with a safer, more secure online environment, bringing your organisation into the modern world.

Centre of Enablement
Participate in tailored workshops to ensure that your organisation and employees can make the most of your implementation after go-live.

Support
Partner with Tisski to benefit from valuable, ongoing support from our friendly team as and when you need it.

Project Delivery
Ensure your new platform is delivered on time and to budget, integrating seamlessly with existing systems and helping you hit the ground running.
Solutions

Solutions

Our custom-made solutions are inspired by sector-specific challenges we’ve helped clients overcome, deploying Microsoft technology in new and innovative ways.

VictimAssist
Helping nationwide police forces deliver the highest levels of support to those who need it most.

Charity Accounts
Enabling charitable organisations to keep control of their finances and track donations with ease.

Resolve Case Management
Empowering public sector organisations to deliver smooth online experiences for their citizens.

Applications
Browse our range of applications, available to purchase via Microsoft AppSource.

Compliance Citizen Enquiries
Simplifying FOI and GDPR-related processes to ensure compliance with the necessary regulations.
Sectors
Public Sector

Emergency Services

Central Government

Local Government

Defence

Healthcare

Transport
Private Sector

Finance

Commercial
Not-for-Profit

Membership Organisations/Professional Bodies

Customer Service

Dynamics 365 Customer Service has the power to build brand affinity and customer loyalty by helping you provide an experience tailored to meet your customers’ needs.

By accessing the tools and insights provided by Microsoft Dynamics 365 Customer Service software, your team will have everything they need to provide the highest levels of customer service at their fingertips.

Granting customers access to a self-service portal, they’ll feel in control of their own journey; logging in, raising tickets, checking for updates and accessing information to help in the meantime will be quick and easy, and in turn will enable your team to focus on more pressing issues.

AI capabilities can help you better anticipate the needs of your customers by identifying trends, and with Customer Service’s flexibility, you can create tailored methods for identifying cases, tracking lifecycles or pinpointing reports to make life that bit easier.

Key Benefits

Provide tailored services to improve your customer experience.

Enable your team to handle routine requests with ease.

Use intelligent insights and AI to proactively resolve problems.

Manage and track SLAs

With built-in functionality, Customer Service enables you to keep track of your service-level agreements (SLAs), ensuring that your customers receive the level of support you have committed to delivering.

Enhance customer interaction

Omnichannel for Customer Service allows your organisation to connect and communicate with your customers instantly via live chat, SMS or social media, with the ability to direct them to a suitable member of your team, dependent on the nature of their enquiry.