Dynamics 365 for Customer Service

  • Reduce the effort needed by the customer, address issues before they arise, and deliver a more personal, seamless service.
  • Empower your team by giving them the information they need to deliver faster, consistent service.
  • Adapt quickly to changing customers, business and market demands by using built in intelligence.

Key features

  • Access and deliver consistent answers across channels using a searchable knowledge base. Personalise content on the portal for customers and measure response impact through in-depth analytics.
  • Give your customers the support they need, wherever they need it with a 360 degree view of the customer across all platforms. Email? Check. Web? Check. And even social media.
  • Provide a simple way for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts, and when required allow a seamless transition to assisted support.
  • Give your employees access to a wealth of information from a number of channels in an instant. Resources from all of your connected sources and Cortana intelligence will appear in real time to assist your employees.
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Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service and assisted service.