Dynamics 365 for Field Service

  • Optimised scheduling tools allow you to get the most out of your employees day.
  • Equip your mobile workforce by giving them everything they need with apps for iOS, Android and Windows.
  • Built-in data collection, analysis and alerts provide a more profitable, streamlined service model with predictive sales.

Key features

  • Using the customer portal you can give them a complete view of their cases, a live map and photo of their technician en route and updates by text message and phone call.
  • Easy to manage service agreements, including recurring service calls and contracts, installed products and warranties—across customers and locations.
  • Give your team everything needed to manage inventory across locations, including warehouses, depots and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
  • Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.
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Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimised scheduling to predictive maintenance.