Dynamics 365 for Field Service
- Optimised scheduling tools allow you to get the most out of your employees day.
- Equip your mobile workforce by giving them everything they need with apps for iOS, Android and Windows.
- Built-in data collection, analysis and alerts provide a more profitable, streamlined service model with predictive sales.
- Using the customer portal you can give them a complete view of their cases, a live map and photo of their technician en route and updates by text message and phone call.
- Easy to manage service agreements, including recurring service calls and contracts, installed products and warranties—across customers and locations.
- Give your team everything needed to manage inventory across locations, including warehouses, depots and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
- Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.