Within Microsoft Dynamics 365 Business Central, Job Queue entries can suffer from unexpected errors. Currently, the only way of identifying whether the Job Queue entry has stopped would be for a user to manually check the status of the Job Queue entry and interrogate the Job Queue log entries to see why and manually restart the Job Queue. Job Queue Alert makes this task much simpler.
Job Queue Alert will inform the relevant user that the Job Queue has stopped based on how frequent the monitor is set up and automatically restart the Job Queue, allowing for a quicker resolution and restoration of service. Notifications can be turned on and off per Job Queue entry, with additional fields identifying the relevant recipient per Job Queue entry, ensuring the most appropriate email (individual or group mailbox) receives the notification.
Job Queue Alert is extremely simple; once installed, the monitoring service is running and all Job Queue entries that require monitoring are set up, the Job Queue is automatically restarted, and the user then receives an email notification. The user then follows standard Microsoft Dynamics 365 Business Central processes to interrogate why it stopped.
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A1. Please check the following:
SMTP Setup within Microsoft Dynamics 365 Business Central is correctly populated, and the Test Email has been successfully received.
The Tisski Job Queue Monitor is running, and you are seeing Job Queue Log Entries.
A2. The Tisski_Queue Monitoring cannot monitor itself, the user will need to make sure that the Job Queue Entry is running, and this would be the first item to check should notifications not be received. Should this continue to stop please contact Tisski Support and provide the Job Queue Log Entry error details.
A3. Please check the setup for the Job Queue Entry as per Section 3 of this User Guide.
If you are having trouble getting set up with Job Queue Alert, or just want more information, we’re happy to answer all of your questions and get you set up. Simply fill out the form, or for immediate assistance please contact us on 0247 7712050.