Power Virtual Agents
With today’s consumers expecting responses to their questions within a matter of minutes, Power Virtual Agents can help you meet those expectations.
In today’s modern world, it’s incredibly easy for potential customers to get in touch hoping to find out more about your products and services. If you’re lucky enough to receive a large volume of enquiries, Power Virtual Agents – part of the Microsoft Power Platform – can help you provide your leads with the answers they’re looking for instantaneously.
By enabling those with little to no knowledge of coding to build customisable chatbots, you can improve customer service while reducing the need for your employees to spend time handling low-quality prospects, instead focussing on the more promising looking interactions.
With pre-built connectors, you can link the chatbots you create with your favourite platforms, regardless of whether they’re part of the extensive Microsoft suite or not.
Key Benefits
Boost your customer satisfaction by providing information in a timely manner.
Minimise the need for expanding your customer service team.
Save time spent responding to similar queries received multiple times over.
Monitor performance
Power Virtual Agents enables you to use AI and data-driven insights to monitor the performance of your chatbots and use your findings to make continuous improvements. When deployed with Dynamics 365 Customer Insights, you can gain a holistic view of your operations and generate new interactions with ease.
Integrate with a range of popular platforms
With Power Virtual Agents, you can connect your newly created chatbots with a multitude of tech-based platforms including Facebook, Skype and Microsoft Teams, to provide a seamless experience across channels for customers now and in the future.
Related Updates
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Contact Us
Could Microsoft Power Virtual Agents be of use to your organisation?
Fill out our contact form and a member of our friendly team will reach out to help you decide whether chatbot functionality is right for your organisation.