With today’s consumers expecting responses to their questions within a matter of minutes, Power Virtual Agents can help you meet those expectations.
By enabling those with little to no knowledge of coding to build customisable chatbots, you can improve customer service while reducing the need for your employees to spend time handling low-quality prospects, instead focussing on the more promising looking interactions.
With pre-built connectors, you can link the chatbots you create with your favourite platforms, regardless of whether they’re part of the extensive Microsoft suite or not.
Boost your customer satisfaction by providing information in a timely manner.
Minimise the need for expanding your customer service team.
Save time spent responding to similar queries received multiple times over.
Power Virtual Agents enables you to use AI and data-driven insights to monitor the performance of your chatbots and use your findings to make continuous improvements. When deployed with Dynamics 365 Customer Insights, you can gain a holistic view of your operations and generate new interactions with ease.
With Power Virtual Agents, you can connect your newly created chatbots with a multitude of tech-based platforms including Facebook, Skype and Microsoft Teams, to provide a seamless experience across channels for customers now and in the future.
Fill out our contact form and a member of our friendly team will reach out to help you decide whether chatbot functionality is right for your organisation.