Revolutionising public sector organisations
Introducing Resolve, our case management solution built to enhance service delivery in the public sector and provide a smooth, online experience for the general population.
What is Resolve?
Our team understands the common challenges faced in the public sector, as well as how tech can help overcome them. Using Microsoft Dynamics 365, we crafted Resolve with one goal in mind: to equip public sector organisations with a unique way to refine their processes.
Introducing Resolve to your organisation will enable you to:
- Monitor service-level agreements
- Reduce staff workload by enabling online self-service
- Improve data-driven decision-making with real-time dashboards
- Reduce time spent on case resolution with an intelligent knowledge base
- Adopt machine learning and AI to improve user experience
Accompanied by value-added services, including detailed business evaluation, data migration, training and support, opting for Resolve not only gives you a purposeful end solution, but the opportunity to work alongside a dedicated tech team who knows the public sector inside out.
Deliver consistent processes
Through streamlined workflows, automation, effective task allocation and customised dashboards, you’ll drastically reduce time spent on administrative tasks and repetitive, manual input, creating immediate cost reductions.
Enhance service user engagement
Introducing access to a secure portal, users will be able to view status updates, key information and guidance swiftly, as well as engage with the service using their preferred communication channel.
Release resources
Providing a single point of access to data, you can plan more accurately, share information with ease and access self-service capabilities, improving cost and time efficiency and freeing up employees, IT and infrastructure.
Case Study
Developing CRM Systems with the Department for Education
Read case study View all case studies
Contact Us
Interested in finding out more?
A member of our team would be more than happy to discuss the benefits of adopting Resolve into your public sector organisation and help you decide whether it's right for you.
