Exploring Dynamic Healthcare: Resourcing through Project Service Automation

By December 30, 2018 Blog No Comments
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Resourcing is a challenge for many organisations, let alone those as complex as NHS organisations. Multi-site organisations, providing a huge array of critical services, invest huge amounts of staff time on resource allocation and management. Much of it focussed on near-time resource planning. Scheduling is a mammoth task, with teams of people facilitating this within NHS organisations, in particular Community services. The distributed workforce, often scattered over huge rural and urban areas intensifies all the above

Microsoft Excel is easy to set up and often does its best to balance demand versus the supply of resource. Team leaders and senior managers review the day’s visit schedule for what can be rolled back to the next day, all the way to Friday and then the weekend rota to picking up ever more slack at the end of the week, but even they are starting to reach capacity. Each Excel document is owned by a particular team, but even if it is used as a central reference point – where multiple teams access it over congested network links – staff are frustratedwith the tool and rarely use it, with overwrites and corruption a frequent occurrence.

Easier to create your own one that you know is right, right?


There is a better way. A much better way.

Microsoft Dynamics 365 is a centrally hosted, easily accessible, secure and reliable tool. This tool can be customised and tuned to most requirements. Project Service Automation – PSA for short – is an excellent tool for resource management, whether in the health sector or elsewhere. Imagine having a comprehensive, up-to-date picture of nursing teams’ demand and availability across an entire county or London borough. Thus enabling senior managers to reallocate team members to areas where there is most demand. Knowing who has worked where previously to provide continuity of care with patients. This isn’t just about putting a person in a room. It is about using data and technology to improve quality of service.

Over time, patterns and trends will emerge. Microsoft Machine Learning will be ableto predict spikes in demand, enabling proactive early intervention where possible. Conversely, it can identify the times when there may be breathing space for staff – a time to learn, take leave, or recharge batteries.
The investment in Dynamics 365 is soon eclipsed in the savings from reduced agency spend, to patient outcomes becoming much more positive due to utilising the Trust’s own dedicated team members.

Dynamics can integrate with Electronic Staff Records, your Electronic Patient Record (EPR) and many other existing hospital systems to automate inputs and data collection as far as possible.

To summarise, the benefits from Dynamics 365 include:

• Reduced agency spend.

• Maintenance of a safe and appropriately skilled mix of staff.

• Unprecedented unfilled vacancy rates.

• Management of winter resourcing pressures and increasing demand for services.

To find out more about PSA or other products or services that Tisski can help you please call us on 0247 7712050 or fill out our enquiry form here and one of our friendly team will contact you.

Dynamics, can it? – Just ask, the answer is usually yes.

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