Supporting you every step of the way
As a Microsoft Gold Partner and Inner Circle member, you can trust Tisski to support and maintain your IT systems to the very highest of standards.
Ensure prompt recovery when your system isn’t working as it should, reducing impact on business.
Industry-leading service management that adheres to ITIL v4 best practice and is SLA-backed.
ISO 27001 certified status that provides assurance that we conform with the highest of security standards.
Whether you’ve worked alongside Tisski to introduce Microsoft technology to your organisation, or you need support with a long-standing system, we can provide tailored support for customers new and old.
Supporting more than 50 customers across multiple sectors, our Service Desk team have an in-depth knowledge of Dynamics 365 and the Power Platform, so you can trust them to carry out scheduled system reviews and take care of your tech when things don’t quite go according to plan.
Being there in your time of need
Our Service Desk team are on hand to respond to any queries you raise via our ticketing system and resolve any issues you encounter. Response time and the hours we’re available to you will depend on your specific service level agreement.
All of our support customers can choose whether they’d like contact with the Service Desk team via our customer portal, phone or email – or a combination of two or more of these channels of communication.
Keeping you on the right track
Regular service reviews give the opportunity to take a retrospective look back on how your technology is working for you, and a look ahead to how the service may change to meet your needs. If change is needed, our team will work to ensure your tech is ticking all the right boxes.
Typically, service reviews are carried out on a monthly, quarterly or bi-annual basis, depending on your agreed service level agreement.
Ensuring your Microsoft updates run smoothly
Twice a year, Microsoft introduce mandatory updates to their software, and in certain circumstances this can have an undesirable effect on your system’s customisations.
At Tisski, we can offer ‘evergreening’ as part of your support package. Put simply, this means that we will analyse any impact upcoming Microsoft updates could have on your platform and work proactively to ensure that you don’t experience any adverse effects.
Case Study
Providing Ongoing Support to the Society for Endocrinology
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Could we be the support partner for you?
If you’d like to find out how we can tailor our support to meet your organisation’s needs, feel free to get in touch today.
