D365 Customer Journey Spotlight: Social Housing Providers

When you’re providing housing – and community support services – for thousands of people, a high volume of customer communications is to be expected.

From requesting information to reporting a concern, residents rely on their social housing provider for fast answers and resolutions, so it’s important that your organisation has everything it needs to be able to deal with these communications effectively and take appropriate action as soon as possible.

Microsoft Dynamics 365 offers the digital tools to enhance your back-office processes, making life easier for both tenants and the teams who work to support them, as well as ensuring all data is handled with care.

Our graphic below depicts the journey that is triggered once a resident reports the need for a repair at their property, highlighting all the touch points Dynamics 365 play a part in, from resource scheduling to field operative management and beyond.

Using Customer Service, Field Service and Customer Voice functionality, social housing providers can effectively manage every step of that ‘report and repair’ journey – and the same technology and principles can be applied to countless other use cases.