For the latest in our ‘Deep Dive’ series, we explore Microsoft Dynamics 365 Field Service, highlighting some of its core features and key benefits. With insight from Tisski Technical Consultant, Peter Norman, we’ll take a look at why organisations with a travelling workforce should consider adopting the Field Service platform.
Work order management
Resource schedule optimisation (RSO)
With a great deal of functionality and flexibility, Field Service is the ideal software for organisations looking to deliver high-quality, on-site service at customer sites and help field-based team members improve their productivity.
Plus, with many organisations already utilising Microsoft technology in one way or another, adopting field service software from the same provider makes perfect sense. According to Tisski Technical Consultant, Peter Norman:
“Microsoft products integrate with each other incredibly well, so for organisations already using a variety of the tools Microsoft provide, adopting Dynamics 365 Field Service is almost a ‘no-brainer’.
“By integrating multiple applications from Microsoft, no matter their purpose, one record of the customer lies at the heart and, as a result, organisations benefit from systems which talk to each other in the way they should. This makes life easy for employees and ultimately, enhances the overall experience you deliver to your customers.”
“Remote Assist and HoloLens offer team members an innovative way to get immediate assistance when they’re at a customer base, should they need it. Microsoft Teams provides a fast and efficient way to reach out to other employees who are on hand to offer advice; Remote Assist takes this one step further and allows those at customer sites to show colleagues exactly what they’re seeing through their mobile app. As off-site colleagues take a look, they can draw on a shared screen and give instructions to help direct the worker in need. Partner this with HoloLens glasses, and the on-site worker will see their colleague’s drawings and annotations as if they actually appear on the customer equipment, which can really speed up their ability to rectify an issue.” Peter Norman