For our final ‘Deep Dive’ into D365, we’re exploring Microsoft Dynamics 365 Customer Service and highlighting some of its main features and key benefits.
Here, Tisski Consultant, Simon Lancaster-Brown, shares his knowledge of the software, offering insight into an underrated feature and why he thinks D365 Customer Service stands out from other technologies on offer.
For Tisski Consultant, Simon Lancaster-Brown, Dynamics 365 Customer Service stands out from similar technologies for a number of reasons, including easy integration with the Microsoft ecosystem, familiarity with users and advanced AI capabilities.
“Dynamics 365 Customer Service is part of the Microsoft Dynamics 365 suite of business applications, meaning it integrates seamlessly with other Microsoft tools, such as Microsoft Teams, Outlook, SharePoint and Power BI, to provide a complete end-to-end solution for customer service and relationship management.
“Since most users are already familiar with Microsoft's suite of business applications, they can quickly adapt to the customer service platform without needing to learn a new system. The seamless integration between these applications also eliminates the need to switch between different software systems, reducing the likelihood of errors and saving time.
“Customers who choose Dynamics 365 Customer Service can also benefit from AI-powered insights and automation. The platform uses AI to automate routine tasks and provide valuable insights. Additionally, Dynamics 365 Copilot brings the latest AI breakthroughs to every line of business, improving customer experience, reducing repetitive tasks for employees and increasing operational efficiency. With these advanced capabilities, customers can be assured that their investment in Dynamics 365 Customer Service will continue to provide long-term benefits.”
“The Omnichannel capabilities offered by Dynamics 365 Customer Service are truly remarkable. They bring together multiple communication channels and enable customers to reach out in a way that suits them best, whether that be through phone calls, social media, email, text messages or live chat. Organisations are often faced with a real challenge when it comes to keeping track of customer enquiries that come through multiple channels, it can be overwhelming and confusing at times. However, with the Omnichannel for Dynamics Customer Service, organisations can provide a seamless and consistent experience across all channels within a single, unified solution hosted on the reliable and robust Microsoft Cloud. By doing so, businesses can ensure that their customers receive the same high-quality service regardless of how they choose to interact with the company, potentially leading to higher levels of customer satisfaction and loyalty.” Simon Lancaster-Brown