The release notes were published July 8th 2020 and the planned features will be rolled out between October 2020 and March 2021.
Early access to selected features is available from August 3rd 2020, for testing and validation purposes. Details of those features be found here. Alternatively, general availability (GA) commences on October 2nd 2020, when regional deployments will begin. The full Dynamics 365 and Power Platform product roadmap is available here and full details of the Wave 2 release are available either online or in PDF format.
The Dynamics 365 CE areas covered by this article are:
With features introduced in the Wave 2 release, you can:
“D365 Marketing improves the customer journey canvas experience and adds integration with Microsoft Teams for virtual events. Segmentation is enhanced, with a new, natural language experience to create and consume segments, helping eliminate the specialised skills needed to build complex segments.” Microsoft
The D365 Sales offering comprises Sales, Sales Insights and Product Visualize. The Wave 2 release features for each of these areas are outlined below.
As well as usability improvements to the Sales area, the following key features have also been added or updated:
“D365 Sales continues emphasis on simplified experiences, app integrations, gamification, a new mobile experience for quick access to customer information and new enhancements to forecasting to natively create and manage bottom-up sales forecast processes.” Microsoft
There have been improvements to Sales Insights to provide an enhanced experience in several areas, including predictive forecasting, deal flow, predictive score and snapshot. Additional features include:
“D365 Sales Insights Continues investments across multiple areas; sales acceleration, conversation intelligence, relationship intelligence, and advanced forecasting and pipeline intelligence with predictive lead and opportunity scoring to help sales teams uncover top deals.” Microsoft
It is expected that the following features will enter public preview in March 2021:
The date for GA is yet to be announced.
The next article in this series will focus on D365 Service.
“D365 Product Visualize empowers sellers and accelerates complex sales processes by showcasing and customising products in their real-world environment. Sellers can place a 3D digital twin of a product in their customer’s environment and make detailed notes about their requirements.” Microsoft