I can’t quite believe another year has come and gone. When covid struck in 2020, we worked to help our customers adjust to the ‘new normal’ – and while covid is very much still with us, we continue to support those customers to work efficiently and effectively as we return to what strongly resembles pre-covid normality.
Of course, that’s not to say 2022 has been without turbulence of its own. With the ongoing cost of living crisis, we’re all feeling the effects as we find ourselves having to make a conscious effort to dial back our non-essential spending.
It can be hard to stay positive, but I find myself hopeful that better days lay ahead.
In light of Jeremy Hunt’s Autumn statement, it’s fair to say that many public sector organisations are going to be feeling those effects, too, with a series of spending cuts announced to help lower government borrowing.
At a time when every penny spent is critical and must be justifiable, I want to assure our customers across the public sector that our door remains open to you. The Tisski team is growing – and upskilling – and we’re here to help you get the most out of your Microsoft technology.
If Microsoft already sits as part of your back-office, you might be surprised by just how many processes it can help you streamline; from communications right the way through to service delivery, it can make a real impact on the experience you deliver for your customers.
For those who aren’t reliant on Microsoft tech, now could be a key time to consider making the move. While I appreciate the introduction of new technology always requires upfront investment, Microsoft technology acts as an enabler, delivering quick time to value, and significant cost and resource savings in the mid to long-term.
Schemes like Microsoft Catalyst and the Contact Center Channel Assessment exist to offer organisations the chance to explore the tangible benefits Microsoft tech can deliver for them specifically, with tailored workshops to explore challenges and map an attainable and affordable way forwards. For anyone interested, it can be possible to secure funding for these sessions, so do reach out if you think we may be able to help you achieve your strategic goals.
For Tisski, ‘tech for good’ has certainly been a key theme for the year and I couldn’t be prouder of the work our team have done to support both Humberside Police (alongside the National Burglary Portfolio) and Leicester City Council to introduce Microsoft Power Apps that can be used for the good of the wider community.
The Burglary Investigation Power App launched in September and is available free of charge for UK police forces via the Police Digital Service (PDS) Solutions Catalogue, while the ‘Changing Futures’ app is helping the team at Leicester City Council transform the way they interact with people experiencing homelessness. We’re currently exploring opportunities to make Changing Futures widely available to local authorities up and down the country.
For those who have seen news that Tisski became part of the Node4 group last month, I’d like to take this opportunity to say that this is the start of an exciting new stage in Tisski’s journey – one which the team and I are very much looking forward to embarking on. While the acquisition does bring about a change, let me reassure you that Tisski will continue to deliver for each and every customer in 2023 and beyond.
On behalf of the entire Tisski team, I wish you all a restful festive season and the happiest of starts to the year. I look forward to seeing all that we can achieve together in 2023.