D365 Customer Journey Spotlight: Local and Regional Government

Interactions between local and regional governments and the people they serve take place in their hundreds on a daily basis.

Residents reach out to their councils for all manner of reasons; their queries need to be dealt with effectively and their data handled with care, so it’s important that local and regional government organisations have back-office technology that can support processes and, ultimately, make life easier for those involved. Microsoft Dynamics 365 can do exactly that.

Our graphic below highlights just one of many use cases for Dynamics 365 within the local and regional government setting, demonstrating the technologies that can be used when a report of fly tipping is received, and the touchpoints that guide the way from initial report through to case resolution.

Using Customer Service, Field Service and Customer Voice functionality, councils can effectively manage every step of the journey that is triggered once a local resident reports an incident of fly tipping – and the same technology and principles can be applied to countless use cases.