Blog Post

Introducing Our New-Look Customer Portal

We’re pleased to announce the launch of our new-look customer portal, which went live earlier this week.

While working to support our customers towards the end of 2020, our team were also busy planning and developing changes to enhance our existing customer portal, with the new version taking the functionality of the original and improving the look, navigation and accessibility.

Here at Tisski, we always welcome our customers to provide feedback on their experience – and after listening carefully to thoughts and suggestions,

New Tisski customer portal features 

As well as being a lot easier on the eye, the portal focuses on our number one goal: giving customers the resolutions they need as quickly as possible. Requiring less clicks to navigate - whether to log a ticket, find a knowledge base article to assist you, or anything else - our new portal is sure to save you time. 

The homepage is centralised with updates, tickets and new functionality, allowing you to search the most recent knowledge base articles and top-rated articles that are relevant to you. 

The simplified ticket logging form is quick and easy to fill while ensuring our Service Desk team get all the information they need to deal with your ticket in the most efficient way possible. We’ve also introduced a set of pre-defined questions that are used to determine the priority of your ticket, which will trigger your contractual SLA.  

Viewing active tickets is easier, too, with all relevant information displayed in a single location. Information required at a glance, such as the status of the ticket and the case reference number, can be found at the top of the ticket display. The portal also provides capability to filter open tickets by date of creation alone for enhanced clarity. 

Further changes

In addition to these simplifications of the customer experience, knowledge base article search is now accessible on every page; this can direct you to a wealth of pre-existing information that might help you solve your issue without the need to raise a ticket with the Tisski Service Desk and await triage, investigation and troubleshooting.

We’ve also introduced unified branding across the portal, making it easy for you to view our achievements in information security management (ISO 27001) and Cyber Essentials+, as well as our status as a HM Government G Cloud supplier, GOV.uk Digital Marketplace supplier, Microsoft Gold Partner and 2020/2021 Inner Circle member.

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