In today’s digital world, people have grown to expect fast and efficient communication from government agencies and public bodies – and don’t want to settle for anything less.
Over the last decade, citizen communications and the way people carry out processes like requesting a new driving licence or submitting a tax return have come on leaps and bounds, but the government must keep pace with the digital world if they want to deliver the level of service that taxpayers are looking for.
With Microsoft’s Digital Contact Center platform, it’s easier for government organisations to manage their citizen engagement quickly and effectively. Not only can it help boost citizen experience and customer satisfaction, but the platform also helps relieve employees of administrative burden, giving time back to spend on higher priority tasks.
To find out more about the Digital Contact Center and how it works, take a look at the video below.