Microsoft Inspire 2022 Round-Up

Microsoft Inspire is the largest partner event of the year, with Tisski and other partners gathering in person and online to get a glimpse into the Microsoft roadmap for the year ahead and learn about the latest product innovations.

Here, we’ve hand-picked a few highlights from Inspire 2022 to give you an idea of what’s to come.

Digital Contact Centre Platform

Microsoft Teams and other digital engagement channels will form part of the new Microsoft Digital Contact Centre Platform, announced at this year’s event.

Microsoft Dynamics 365, Microsoft Power Platform, and Nuance AI will also be encapsulated with the platform, which will bring together a comprehensive yet flexible solution for contact centres, delivering best-in-class AI that powers self-service experiences, live customer engagements, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.

The addition of Nuance is set to take conversational AI, security, and automation to a whole new level.

Microsoft Cloud for Sovereignty

Microsoft Cloud for Sovereignty is a new solution for public sector customers who need to be able to guarantee that their users’ data is stored and processed in a given region.

The solution will allow public sector customers to build and digitally transform workloads in the Microsoft Cloud while fulfilling compliance, security, and policy requirements.

Government customers can harness the power of the public cloud and address low cost, agility, and scale expectations, with complete capabilities including modern developer services, agile infrastructure, secure DevOps, open-source platforms, and low-code development.

Excel Live

Excel Live in Microsoft Teams is set to allow all meeting attendees to interact with an Excel workbook in real-time.

Collaborative annotations

Collaborative annotations, powered by Microsoft Whiteboard, will enable participants to draw, type or react to shared meeting content during a Microsoft Teams meeting. Microsoft top tip: you can take screenshots during the meeting if you’d like to reference the annotated content later.

Async Video Messaging in Microsoft Teams

Video Clip is a new feature that allows users to easily record and send a short, lightweight video message in a Microsoft Teams chat.

Microsoft and Oracle database partnership

A new partnership between Microsoft and Oracle will bring tighter integration for Microsoft Azure customers who are leveraging Oracle's database services.

A joint statement made by the two organisations says that ‘Microsoft Azure customers can easily provision, access, and monitor enterprise-grade Oracle Database services in Oracle Cloud Infrastructure (OCI) with a familiar experience”.