Tisski’s Three Points of Focus for Successful Business Transformation
When someone says ‘digital transformation’, what comes to mind? For most, it may conjure the general view of changing technology – maybe doing business via the internet rather than in person or automating a paper-based process. But, underlying that change in technology is the impact it will have on an organisation’s people and business culture.
Research from Gartner suggests that, from a sample of failed technology projects, it was over-complexity and unrealistic goals that caused organisations to fall short of success rather than the technology itself. This highlights just how important it is to think outside of the ‘technology box’ when it comes to implementing change.
While significant change can feel like somewhat of an insurmountable mountain, the Tisski business transformation team helps organisations break the overwhelming down into manageable steps to help you achieve long-term goals.
Here are our three focus points to help organisations make a success of their digital transformation:
Discovery
At Tisski, we recognise that every business is different; your processes, your goals, your people all come together to make your organisation what it is. With this in mind, we will spend time getting to know your organisation inside out, gaining a true understanding of what it is that makes you different. The information we uncover then informs the advice we offer on the best way forward for your organisation.
Our experts will spend time with your senior management team to understand your strategic direction and desired impact your change in technology will have, translating this into a plan of action that goes hand in hand with your technical delivery plan. By assessing the complexity of your business - and its readiness to change - we can help define how you should deliver your project, whether it be by delivering small impacts often or a one-off ‘big bang’.
Measuring success
When investing in change, it’s crucial to be able to measure your return on investment. By focusing on your core values and strategic goals from day one, we can provide you with appropriate measures of success to help you see the end value of your investment.
Success measures can be tangible and non-tangible and the latter often gets overlooked, despite how impactful it can be for business. Take a recent project of ours, for example, we discussed a small change to a workflow for one of our customers. This led to a time and motion study on this workflow that showed a 49% reduction in actions of each user which, multiplied by annual users, demonstrated the return on making the change. Without examining this in detail, we would never have uncovered the scale of impact which derived from making this relatively small change.
Tackling resistance to change
When you’re caught up in a period of change, it’s important not to lose sight of your organisation’s people and how they may feel about that significant change. As humans, it’s not uncommon for us to sit happily within our comfort zones relying on tried and trusted ways, whether they’re hitting the mark or not. There’s no denying that changing organisational ways of working and ingrained business processes can be a challenge – but it’s a challenge the Tisski team can help you conquer.
Using gathered intelligence and data and with the support of your senior stakeholders, management and user base, we can help you proactively tackle reticence and resistance by collaborating on communications and supporting a wider range of activities focusing on employees, their experiences, and the impact the change will have on their day-to-day working lives.
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When change is managed the right way, it can create a business that moves forward in unison. Discover how Tisski can play a part in making your digital transformation a success.