In support of its five-year business strategy, HM Land Registry selected technology consultancy, Tisski, to lead on the implementation of a new stakeholder engagement and case management system.
Responsible for the registration of land and property ownership in England and Wales since 1862, the non-ministerial department were seeking to improve engagement with citizens, financial institutions, lawyers and developers.
Configured and delivered by Tisski using Microsoft’s Dynamics 365 software, the new cloud-based Customer Relationship Management (CRM) platform will provide customers with a single connected view of account data, improved self-service functionality and greater overall experience via the HM Land Registry web portal.
The solution incorporates case management features which streamline back-office processes allowing HM Land Registry to improve the collation and interrogation of key data and enables improved operational governance in line with regulatory standards.
Tisski is also providing data migration and remote employee training support.
Katie Gordon-Smith, Head of Customer Division at HM Land Registry, said: “We have a clear five-year strategy that enables us to improve our service as we aim to become the world’s leading land registry for speed, simplicity and an open approach to data.”
“Our digital transformation journey is crucial as the service underpins trillions of pounds of property ownership in England and Wales. Tisski provided good evidence of their knowledge, technical experience and sector expertise in supporting large government and non-government bodies.” Katie Gordon-Smith
Head of Customer Division at HM Land Registry
“The system they create will enable us to become a more digital and data-driven registration business and ensure we can continuously improve service levels, productivity and taxpayer value for money.”
Anna Assassa, CEO at Tisski, said: “We’re proud to be working with HM Land Registry to improve this vital national service, helping them to achieve their goal of becoming world leaders in their field and delivering taxpayer value for money.”
“Our agile approach and delivery model with remote capabilities means that, despite Coronavirus restrictions, we are still able to deliver digital transformation projects to the highest of standards, within the specific timeframe and on budget.”