Blog Post

How Microsoft Technology Provides Councils with a Single Customer View

At Tisski, we’ve explored the challenges local councils face at great length and, in doing so, have come to understand how great an impact a unified system can have on efficiency across multiple departments.

The single customer view is a powerful thing. With a system that can pull information from various sources and consolidate it into one easy-to-access location, councils can save time, money and resources which can be better spent elsewhere.

With Microsoft Dynamics 365 Customer Insights, forming that all-important single view of the customer is easy. Collecting data from a wide variety of software – including, but not limited to other solutions in the Microsoft stack – D365 Customer Insights presents you with Customer Profiles. These profiles offer a rounded view of customer activities, interactions and more.

From there, AI and machine learning models can be used to make predictions and help local councils take appropriate action, based on the information they have.

Take a look at our visual overview to discover the local council departments Customer Insights can deliver true impact for - click on the individual elements to find out more. 


  • Social Services
  • Revenue & Benefits
  • Electoral roll
  • Waste
  • Education
  • Transport
  • Planning


  • Excel
  • Access
  • Word
  • SharePoint
  • Social Channels
  • PDFs
  • Email

Artificial Intelligence & Machine Learning
Artificial Intelligence Artificial Intelligence Artificial Intelligence
& Machine Learning & Machine Learning & Machine Learning

Segments Segments Segments




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Actionable Insights

With Customer Insights, you can utilise Big Data to drive positive citizen outcomes.

actionable insights image


By combining data from different sources, councils can be proactive and deliver preventative intervention where needed. In turn, this can save money and resources.

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