Microsoft Solutions Partner, Tisski, have joined forces with Orwell Housing Association to enhance customer experience through the introduction of Microsoft Dynamics 365 technology.
With a drive to deliver quicker, more efficient communication with their customers, Dynamics 365 Customer Service will empower those customers through expanded information and functionality available via a self-service portal.
Tisski’s case management accelerator, FlowCase, will sit alongside the Customer Service solution to streamline the processes supporting customer compliments, complaints and comments, helping make sure concerns are resolved faster and more effectively.
As newcomers to the world of Microsoft Dynamics 365, Orwell joined Tisski for Catalyst envisioning workshops – sessions hosted by business transformation and tech experts that focus on organisational goals and challenges, and explore the ways technologies in the Microsoft stack can play a part in helping achieve and overcome them.
Business value and solution assessments also proved key in demonstrating exactly how the solutions proposed would deliver quick time-to-value for the housing association.
The introduction of Dynamics 365 Customer Service and FlowCase forms phase one of broader, five-year vision that will see Orwell streamline countless processes across their organisation and place customer experience at the heart of the changes they make.